SMS Feedback Salesforce requisites various aspects of SMS, which then intrude improvement in the Salesforce. A Portio research in modern communication found that worldwide people had sent 8.3 trillion text messages in 2015 and Forrester discovered that 6 billion text messages are sent daily in the U.S. The statistics count well, however in order to improve the sales and maintain long term loyalty feedbacks are necessary. Also, surveys are the gateways to get acquaintance about the feedback. Thus, building customer surveys and translating the insight into action of salesforce always support the increase in sales. Below mentioned are 5 steps which help in getting SMS Feedback Salesforce – · Optimize for customer service and build up Omni channel strategy – Customer should be trained to handle texts smartly and grasp the crux quickly. Other ways to use SMS for customers includes updating customers about delivery processes, tracking numbers and notifying delivery tim