How To Send SMS Through Cases In Salesforce?
Text message salesforce can be sent now by using cases in salesforce. One can now create leads, contact, opportunity and cases on incoming text messages. Both manual and auto configuration process is feasible to get SMS to case salesforce . The manual way is quite simple as one just has to click on and open salesforce application, check for incoming SMS, select a view, select a record and create SMS to case salesforce . However, in auto configuration one needs to be bit well-informed, as per steps we bring below- To create a case for the contacts – Open the cases and click on new cases Enter the case details and click on save Case will be created soon and you will start receiving an SMS on your contact number with the case number and case subject. Refresh the case page and see the record history with the subjects like in sent case creation SMS. Cases are also used where the user’s mobile number is used to extract the special characters and then pulverizing it with t...