Salesforce SMS Survey Is The Essential Limit You Really Need



Salesforce can send and receive SMS both locally and globally, schedule it, send it 2 ways singly or in bulk along with templates and campaigns. All these send and receive messages are stored in contacts and in lead records. A brainy salesforce SMS survey is created, including all the conversation (send or received) based on the responses of the participants. All the text message responses are then linked up together to the contact or lead. Few organized steps of salesforce SMS survey include –

 Salesforce SMS surveys are initiated by using keywords.

  • SMS surveys do not need any live agent on the other end to conduct surveys; it is self-driven, once all the responses and their records are clearly met.
  • These are then smartly integrated with the salesforce, where incoming SMS update contacts, leads and opportunities in salesforce habitually.
  • Process builder or workflow is used to trigger automate SMS surveys when certain specific action occurs.
  •  Responses are organized, analyzed for the result and reports are generated thereafter.
Salesforce SMS survey, benefits the businesses most as response rate is 750% higher than Email and 90% of SMS messages are read within 3 minutes. Also, salesforce being fundamentally linked with customer relationship management and in some cases even more than that gets promoted by SMS surveys the most.
It assists in gathering acumen from the participants through their responses. Salesforce is highly efficient and perfect in maintaining time and reading the real time of the responses in seconds rather than days. It is, therefore, considered as one of the greatest mode to improve customers’ response and integrate these potential customer responses with the business priming objectives.  

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